Business Name: Spices by Nature Restaurant
Website: spicesbynature.com
Address: H-003, L1, Reem Mall, Najmat Abu Dhabi, Al Reem Island, Abu Dhabi, UAE
Contact: spicesbynature8@gmail.com | +971 2 674 8919

1. Overview

At Spices by Nature, customer satisfaction is our top priority. We aim to deliver high-quality food and service at all times. If you are not entirely satisfied with your experience, we’re here to help.

2. Refund Eligibility

We offer refunds or replacements under the following circumstances:

• Incorrect Orders: If you receive an item that was not ordered.
• Missing Items: If part of your order is missing.
• Spoiled or Contaminated Food: If an item is found to be unfit for consumption upon delivery.
• Order Cancellation (Within Allowable Time): If you cancel your order promptly before preparation begins.

Note: Refunds are not applicable for:

• Change of mind after food is prepared or served.
• Personal preferences or spice level concerns.
• Delay caused by third-party delivery services.

3. Return Policy

As a food service business, we do not accept returns of food items once they have been delivered or served. However, we encourage customers to contact us immediately if there is an issue with their order so we can resolve it appropriately.

4. Requesting a Refund

To request a refund or replacement:

1. Contact us by phone at +971 2 634 3031 or email spicesbynatures8@gmail.com within 2 hours of your order.
2. Provide:
   • Order details (receipt or reference number)
   • Description of the issue
   • Photo evidence (if applicable)

Our team will review your request and respond within 24–48 hours.

5. Refund Processing

• Approved refunds will be processed using the original method of payment.
• Depending on your bank or card issuer, the refund may take 3–7 business days to appear on your statement.

6. Online & Third-Party Orders

If you placed your order through a delivery platform (e.g., Talabat, Deliveroo, Zomato, etc.), their refund policies may apply. Please contact the platform directly for issues with third-party transactions, though we are happy to assist wherever possible.

7. Cancellations

• Dine-in reservations can be canceled free of charge at any time before the scheduled time.
• Takeaway or delivery orders can only be canceled if the preparation has not begun.

8. Contact Us

For refund or return concerns, please reach out to:

📧 Email: spicesbynature8@gmail.com
📞 Phone: +971 2 674 8919
📍 Address: H-003, L1, Reem Mall, Najmat Abu Dhabi, Al Reem Island, Abu Dhabi, UAE

Spices by Nature reserves the right to modify this policy at any time without prior notice.